PRIVACY POLICY

iSpravochnik - Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY, AND CHECK BACK PERIODICALLY AS WE UPDATE IT FROM TIME TO TIME. BY SUBMITTING YOUR PERSONAL INFORMATION TO ISPRAVOCHNIK.COM, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND THE TERMS OF USE.

iSpravochnik.com knows that protecting the privacy and confidentiality of your personal information is important to consumers. Collection, use and disclosure of personal information by iSpravochnik.com are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial legislation. This Privacy Policy explains what personal information is collected from its customers and how it is used. It also explains how you can ask questions, make suggestions, and complain about our privacy practices. This Privacy Policy applies to the collection, use and disclosure of personal information of non-employees who interact with www.iSpravochnik.com and its affiliated English-language site RussianFlyers.com (collectively, the “Website”) in the course of its commercial activities. It does not apply to aggregate information that does not identify an individual, business contact information of an employee of an organization, personal information that is used solely for journalistic, artistic or literary purposes, or publicly available information as set out by regulation, for example, name address and telephone number if it is listed in a public directory, classified ad or advertising content appearing on the Website. Be aware that our websites may contain links to other websites provided and maintained exclusively by third parties not subject to this Privacy Policy. Please review the privacy policies on any external websites to determine their information handling practices.

Privacy Policy for iSpravochnik Mobile Apps

We respect your privacy and are committed to protecting any personal information you may provide while using our iOS and Android Apps. This privacy policy outlines how we collect, use, and safeguard your data. We do not store any personal information from users of our mobile apps. The app may request necessary permissions for functionality, such as location access, but this data is not stored on our servers. No personal information is collected or shared with third parties. Our app does not use cookies or any tracking mechanisms. If you have any questions or concerns regarding this privacy policy, please contact us via the form accessible from the main page on this website www.ispravochnik.com.

Our iOS app complies with Apple’s App Store privacy requirements, including App Privacy nutrition labels and the App Tracking Transparency (ATT) framework: we do not track users across apps or websites owned by other companies, and we do not use the Advertising Identifier (IDFA) for tracking purposes. Our Android app complies with Google Play’s Data Safety requirements: any permissions requested (such as location access) are used solely to provide in-app functionality and are never sold, shared with third parties, or used for cross-app or cross-site tracking. We do not collect usage data, analytics, or behavioral information from users of our mobile apps.

In addition, the Website and our mobile apps are operated in alignment with Google Privacy Sandbox principles for cookie-less, privacy-preserving advertising, and with the data protection principles of the European Union’s General Data Protection Regulation (GDPR), even though our services are directed primarily at users in Canada and the United States.

What Personal Information Do We Collect On Our Website, And Why?

iSpravochnik.com does not track, collect, or store information about how visitors browse or use the Website — we do not monitor browsing history, pages viewed, click behavior, or engage in any behavioral tracking or profiling of visitors. iSpravochnik.com does not sell goods or services to visitors of the Website; the Website exists to deliver public business information to visitors, in the nature of an advertising message on behalf of the businesses listed. The only personal information collected is what visitors voluntarily provide to us directly, for specific, limited purposes described below, collected by fair and lawful means.

We collect personal contact information (for example, name, address, email address and telephone numbers) if you contact us through the form on our site. This information is used to fulfill your request and/or respond to your inquiries. In addition, we may use this information to send you offers or information from us, our affiliates and from selected sponsors or advertisers (“Marketing Offers”). If you do not wish to receive Marketing Offers, you may opt-out at any time by following the procedure set out in our opt-out policy (see below). We may keep notes and special instructions on file for businesses that advertise with us, to help us fulfill their requests and provide customer service. We may tape or monitor your telephone calls with our customer service representatives for quality assurance purposes. We do not collect credit card or payment information from visitors, since we do not sell any goods or services to visitors of the Website. We do collect payment information directly from businesses that purchase advertising or listing placement on the Website; this information is used solely to process that business’s payment. If you choose to opt-out of any use of your personal information in accordance with our opt-out policy, we keep your contact information on a list so that your request can be honoured. If you complain to any of our departments, we collect your contact information and the nature of your complaint, for the purpose of investigating and responding to you. We may place advertising or other links on our sites that originate from outside advertisers. If you view these ads, the advertisers may assign a cookie or a web beacon. iSpravochnik.com does not control these cookies or web beacons, nor is it responsible for any marketing or other use of your name by these advertisers. We generally use your personal information for the purposes of: managing, administering, collecting or otherwise enforcing accounts; maintaining business records for reasonable periods of time and generally managing and administering our business; and meeting regulatory, legal, insurance, audit, security and processing requirements. Other than as permitted or required by law, purposes for the collection, use or disclosure of personal information, which are not set out in this Privacy Policy, will be set out at the time of collection. You will be given a reasonable opportunity to opt-out of any additional purposes no later than the time of collection.

To Whom Does iSpravochnik.com Disclose Personal Information, And Why?

iSpravochnik.com may disclose the personal information you provided on the contact form on our website under the following circumstances: In order to provide you with Marketing Offers (see above), iSpravochnik.com may disclose your personal contact information to affiliates and selected sponsors and advertisers. If you do not wish to receive Marketing Offers, you may opt-out at any time by following the procedure set out in our opt-out policy (see below). iSpravochnik.com may transfer your personal information to affiliates and service providers acting on its behalf, including in the U.S., for internal audit, management, billing, administrative and other purposes or in order to perform processing and other specialized services, for example, prize fulfillment of contests or promotions, collection of overdue accounts from advertisers, or credit card processing. Information transferred to the U.S. may be accessible to U.S. authorities in accordance with U.S. law. When iSpravochnik.com needs to disclose your personal information to unrelated parties, for example, if we find you have violated any stated terms of service or conditions of purchase, or if we need to comply with applicable laws and lawful governmental requests, other legal and regulatory authorities and other legal reasons. iSpravochnik.com may disclose your personal information to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed or continue with such transaction or business relationship or fulfilling any records or other reporting requirements to such parties. We will require such parties to treat your personal information in accordance with this Privacy Policy and to use and disclose it only for the purposes for which it was collected.

Consent And Opt-Out Policy

In general, iSpravochnik.com seeks consent to use your personal information collected on the website, not mobile apps, in accordance with our opt-out policy. Except as set out in this section, iSpravochnik.com obtains your express opt-in consent to use or disclose sensitive personal information.

If you do not wish to receive Marketing Offers, you may opt-out at any time by following the instructions at the bottom of any email or online Marketing Offer you receive, or by contacting us through the support form on the main page of our website and requesting that your personal information not be used for Marketing Offers.

If there is an existing use or disclosure in connection with Marketing Offers when you submit an opt-out request, it may take 2-4 weeks to fully process your request.

Generally, by providing us with your personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this Privacy Policy, if applicable, or otherwise at the time of collection. We reserve the right to use and disclose your personal information without consent where required or permitted by law, for example, if we have reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law, in order to protect or defend our legal interests, or to comply with applicable laws and lawful governmental requests.

Please be aware that email is not a secure medium, and any personal information you send to us by email could be intercepted. If your communication is very sensitive, or includes information such as your credit card number, you should not send it electronically unless the email is encrypted or your browser indicates that access to our website is secure. Business listing information displayed on the Website, including any information a business chooses to have published as part of its listing, is public and may be viewed by anyone. If you contact iSpravochnik.com or a business listed on the Website, be aware that any personal information you choose to share directly with that business is not governed by this Privacy Policy, and you should review that business’s own privacy practices before sharing personal information with it.

iSpravochnik.com provides you with the means to access, update, edit or delete certain information you have provided at any time by going to the appropriate page on the Website, and changing or deleting such information as desired.

We will give you access to the information we retain about you within a reasonable time, upon written request submitted through the support form on the main page of our website, satisfactory identification and proof of entitlement. In some cases, we may not provide access to personal information in our possession or control. If we deny your request, we may advise you in writing of the reason for the refusal.

If you have any additional concerns or questions about this Privacy Policy, we encourage you to contact us and we will address your concerns to the best of our ability.